Service this month Sept 2016 - Actual Customer - Real Review First, I will not hesitate to refer people to this shop for repairs. This started off with a AAA Tow request when my transmission decided to die on me. I knew what the issue possibly was and other shops flat out completely declined to work/repair my trans - 2007 BMW X3 - because of the 150K miles on it - other shops quoted me an outrageous 5K for a warrantied trans swap without even offering to drop the trans pan to check for any issues. The tow driver was nice and convinced me to actually at least get the car diagnosed at the shop for a fee which would be applied as a credit if I repair in shop. They confirmed trans failure and informed me that we'd have to drop the pan and get in to the transmission to see exactly what was wrong and how much the real repair might cost. Dan, my service adviser, was always prompt in returning my calls or answering all the questions I bugged him with. He always let me know what kind of cost and what the status was of the job. Now to the point - the labor cost was a bit on the high-end but they did an awesome job and actually completed the repair slightly cheaper than what I was initially quoted after the diagnosis. Car was in and out in 2 days - I didn't use it but they told me of their shuttle service as well as Enterprise rental service where they could get you a rental for about 30 to 40 bucks. I only briefly stopped into the waiting area but it does have all the amenities like coffee, seating area, reading materials, tv, etc. The up to date ASE certificates are also posted right there at the desk for their mechanics. Summary The service I received was great - hands down. The garage was closing but I called while stuck in traffic and someone stayed so I could still get my vehicle out. Labor was a bit expensive but they got me back on the road for a far, far more reasonable price than TWO other shops who flat out lied to my face and said I needed to replace the entire transmission. I am definitely bringing my vehicles in for other services in the future. Also - just some advice for people who call mechanics rip-offs. YOU need to ask questions and get multiple quotes and see if you can find out the exact cost and problem. ASK questions - I asked Dan everything! How did my fluid look after you dropped the pan? Can you give me a better deal? Do you have a loaner? They also NEED to see the car to tell you whats wrong - thats just plain obvious. They can't just quote over the phone. They answered all my questions happily. Honestly this is a business ok? Yes, somethings might be more expensive but they warranty and stand behind their work. Thats also why I went 4 stars - the labor was just a bit too expensive in my opinion. Charlie even gave me a call today for follow-up which prompted me to write this review.
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